NewZNew (Chandigarh) : Thomas Cook (India) Ltd; India’s leading integrated travel and travel related financial services company, was honored as the “Favorite Tour Operator” at the recently concluded 4th Annual Condé Nast Traveller India Readers’ Travel Awards 2014 in New Delhi. This is the fourth consecutive year that Thomas Cook India has been the recipient of this prestigious award.
The Condé Nast Traveller India’s Readers’ Travel Awards, recognized internationally as a benchmark for excellence in travel and tourism, is widely acknowledged as one of the most prestigious awards in the travel industry. Its discerning and influential readers were asked to choose the finest travel facilitators and destinations India has to offer, and Thomas Cook (India) Ltd was voted number one, once again.
The Favorite Tour Operator award is based on the following criteria:
First-hand knowledge of destination • Flexibility of arrangements • Level of expertise • Range of accommodation • Reliability • Service/staff • Value for money • Variety of destinations offered
The “Favorite Tour Operator” award reaffirms the consistent delivery of exceptional customer-centric product innovation and service excellence that is today deeply entrenched in the ethos of Thomas Cook (India) Ltd.
Commenting on the occasion, Mr. Madhavan Menon, Managing Director, Thomas Cook (India) Ltd. said, “We are delighted to accept the Favourite Tour Operator award at the Condé Nast Traveller India’s Readers’ Travel Awards 2014. To be voted number one for the fourth time in a row and by Condé Nast’s highly discerning and sophisticated travellers, is an honour indeed.”
He added, “At Thomas Cook India, our customer is always at the heart of our every initiative, and we strive relentlessly to ensure customer delight. Innovation has been a strategic focus for us, to catalyse our enterprise, and ensure cutting edge differentiation via not merely our product development, but right through to service delivery.”
Mr. Menon concluded by saying, “This top accolade is tribute to the impeccable delivery from our truly exceptional people at Team Thomas Cook and I am confident that this award will inspire us to set even higher benchmarks of excellence.”