NewZNew (Chandigarh) : Audi, the German luxury car manufacturer has added yet another first to its credit but this time on service front. Audi Service Gurgaon, the largest workshop of Audi India has activated round-the-clock operations for Audi customers in the process creating a new benchmark for the luxury car industry to follow. The workshop with its 24X7 functioning allows customers to drop off their vehicles after office hours and will also generate faster turnaround times by increasing the productive hours to maximum.
“Customer experience is at the forefront of what we do at Audi and a great service experience is vital towards that. Audi Service Gurgaon has taken the lead in activating round-the-clock operations for the benefit of our customers. We are sure that this along with other initiatives that we are taking will strengthen our customer satisfaction efforts.,” said Joe King, Head, Audi India.
To offer smooth and efficient operation, 3 non-stop shift of highly skilled and trained technicians and managers will be operational at Audi Service Gurgaon. Effectively a new team takes over with fresh zeal and enthusiasm while the physical infrastructure’s use gets maximized with this approach. The current level of service efficiency is expected to go up by 30%.
“Audi India has taken many other pioneering initiatives on the service front like opening the Audi Technical Service Centre in Mumbai which has helped us tremendously in after-sales service in the market. We also initiated the Technical Apprenticeship Programme (TAP) in collaboration with three training institutes in India. TAP is a comprehensive manpower development program in India with a vision of creating quality talent. TAP is specific to Audi Syllabus and is designed to generate a ready pool of industry ready professionals. Through this initiative, Audi India would offer training and technical support to the institutes, thereby enhancing its students’ employability in the automobile sector,” added Joe King.